Integrated marketplace of applications
for the accommodation sector.

the challenge

For more than two decades, information and communication technologies (ICTs) have been prominent in the hotel and similar facilities management, mainly through the use of sector focused enterprise resource planning (ERP) systems, usually denominated Property Management System (PMS). However, limitations have been pointed out to these IT systems, particularly regarding the support of the ample array of accommodation businesses processes and the lack of agility to comply with the fast pace of digital innovation over the last decade. In response to these constraints, hotel companies have adopted a growing number of specific complementary solutions, whose integration with the existing portfolio is not always assured.

The absence of data and processes integration results in the loss of competitiveness, inefficiency on the performance of certain operations and in the impossibility to aggregate data in real time. In addition there have been identified difficulties of inter-organisational integration, especially with travel agencies, which is highly relevant for a business which is essentially inter-territorial in its distribution and dependent on fast, reliable and secure exchange of information, allowing for the promotion and commercialisation in different sale points.